In House Complaints Procedure
Here at Windmill9 Consulting, we are committed to providing a high-quality service to all of our clients and candidates. We understand that, on occasion, things may not go as smoothly as we would hope, and we welcome feedback to help us improve our service.
If you have a complaint, we want to hear from you. This policy sets out the steps you can take to make a complaint, and how we will respond.
Making a complaint
If you have a complaint about our service, please follow these steps:
1 - Contact us as soon as possible. You can do this by phone, email, or in writing. Please provide as much detail as possible about your complaint, including any relevant dates, times, and the names of the people you have dealt with.
2- We will acknowledge your complaint within 24 hours of receiving it, and let you know who will be dealing with it.
3 - We will investigate your complaint fully, which may involve speaking to the relevant members of staff and reviewing any relevant documentation.
4 - We will respond to your complaint within five working days of receiving it. If we are unable to respond within this timeframe, we will let you know and provide an estimated timescale for our response.
5 - If we are unable to resolve your complaint to your satisfaction, we will explain why and offer you the opportunity to take your complaint further by referring it to the Recruitment & Employment Confederation (REC), the professional body for the UK recruitment industry.
Our commitment
We take all complaints seriously and will investigate them thoroughly. We are committed to resolving complaints as quickly and efficiently as possible, and to using feedback to improve our service.
All complaints will be handled in a confidential manner, and we will keep you informed of progress throughout the process.
If you have any questions about our complaints policy, please do not hesitate to contact us
